Refund policy

Returns & Repairs

We want you to love your jewelry! Because each piece is carefully selected and/or handmade, please review our return and repair policy below.

Returns

We accept returns of unworn, unused jewelry in its original condition within 14 days of delivery.

• Items must be unworn, undamaged, and returned in their original packaging.
• Original shipping charges are non-refundable.
• Customers are responsible for return shipping costs.
• Sale, clearance, personalized, custom, and final-sale items are not eligible for return.
• For hygiene reasons, earrings are final sale.

Once your return is received and inspected, your refund will be issued to your original form of payment.

Repairs

We stand behind the quality of our jewelry and are happy to help if your piece needs a little extra love.

If your jewelry arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery with your order number and photos of the item.

For jewelry that needs repair due to normal wear, accidental damage, broken chains, clasps, charms, or other issues, please contact us. We will review the piece and let you know whether it can be repaired and if any repair or shipping fees apply.

Please note that normal wear and tear—including scratches, tarnishing, fading, discoloration, stretched or broken chains, and damage caused by water, perfume, lotions, chemicals, or improper care—is not considered a manufacturing defect.

Start a Return or Repair

Please contact us with your name, order number, and a brief description of the issue. For repairs or damaged items, please include a photo whenever possible.

We’ll be happy to help determine the best next step for your piece. ♡